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Social Media Operations Agent


Functie omschrijving


  • Managing and regularly reviewing case queues & following up on open tickets
  • Review issue details and analyze, determine and resolve issues for clients
  • Providing feedback on trends identified in review
  • Diagnosing and solving problems facing multiple clients
  • Assisting quality analyst and reporting analyst in driving quality customer care outcomes
  • Becoming a subject matter expert in the tools & process
  • Providing support and cover for the team lead
  • Leveraging user reports corresponding with users pertaining to reported objects and other sources within the online queue
  • Answering many different queries through the online queue
  • Reviewing user accounts daily to determine whether or not they are spam accounts.
  • Ensuring the maintenance of high-quality support and a high degree of professionalism
  • Candidate will have access to sensitive user data
  • NOTE: In this position, there may be photos and URLs that contain adult or graphic material

Functie eisen

  • Fluency in both English & another language
  • Have a passion for social media platforms, services and web technology (consumer of various web and mobile apps)
  • Enjoys problem solving and issue resolution on behalf of their customers
  • Strong attention to detail essential to ensure the quality of work execution and user experience
  • Must be motivated, high energy with the ability to work both independently and part of a team, and take initiative
  • Excellent interpersonal and written skills, and ability to communicate clearly, both verbally and via email
  • Ability to quickly absorb training on tool functionality
  • Experience using search engines to find information on the internet
  • Familiar user of social media products
  • Excellent time management skills
  • Ability to work in multiple tools/web browser windows at one time
  • Familiarity with Microsoft Office (mainly excel) for updating progress
  • Self-starter that can easily adapt to change (new functionality, changing policies)
  • Demonstrated consistent high performance while achieving quality scores and metrics
  • Success in this position requires exceptional client service skills; a willingness to experiment
  • The ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments.

Hoe te solliciteren

Apply online through:


Accenture Operations

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