Customer Service German speaking markets
At Philips IGT Devices, a Philips business, we are working on industry leading solutions helping clinicians on deciding, guiding, treating and confirming the right therapy for each patient in real-time during image-guided therapies (IGT). We are a global leader in physiology and intravascular imaging for coronary and peripheral applications.
As German Speaking Customer Service/Sales Support Representative, you are responsible for the order to cash process within the DACH region (Germany, Austria and Switzerland), being the first point of contact of customers and sales in the field. Through your support, you contribute to the growth of the market. You will operate relatively autonomously within procedures, methods and techniques and complete your work with some degree of supervision.
You will be part of Direct Sales Support Team, a group of 10 colleagues from different nationalities and cultures and you will report into the Team Leader Sales Support Direct Markets of IGT Devices International. The role is based in Zaventem (BELGIUM).
Manage orders from intake to invoice
Follow up on shipments through DHL websites and other couriers
Keep track of open order backlog
Make sure that delivery or credit block are released to ensure fast delivery
Process orders of medical equipment, manage the necessary documentation, seek for approvals and signatures
Manage incoming calls and respond fast to customer or sales managers enquiries
Understand the need of customers, determine priority and initiate action accordingly
Initiate escalations to the next level of competencies when required, including identification, registration and follow-up of incidents
Handle customer complaints, provide appropriate solutions and alternatives following up to ensure resolution
Organize returns of goods if necessary and issue credit notes appropriately
To succeed in this role, you should have the following skills and experience
Bachelor degree in any discipline
Native German or motherrongue level in both oral and written. Fluent English. Fluency in any other European language will be an asset
Excellent communication and collaboration skills as well as high intercultural awareness
Passionate about driving change and performing while transforming
Flexibility and proactivity
We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:
A competitive salary
A one year Philips contract
A solid company pension scheme and an attractive health insurance package
A healthy work-life balance
We are a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. We leverage advanced technology and deep clinical and consumer insights to deliver integrated solutions. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.
Visit our website: http://www.philips.com
Hoe te solliciteren
Please apply to the vacancy via:
- LInkedin following this link : https://www.linkedin.com/jobs/view/1672234764/
- Contact Hiring Manager, Maria Teresa Silletti at firstname.lastname@example.org
- Contact Talent Acquisition Philips, Pierre Magonette via Linkedin