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BPR Business Process Reengineering Internship


Functie omschrijving


A good complaints management system is an essential condition of customer satisfaction. However, the current complaints process is complex and lengthy. As a result, customer’s feedback is poor. Therefore, in order to improve and accelerate the complaints process a new project was started: “Alle klachten in 7 nachten” (AKI7N).

Within this new project 5 separate work streams have been identified with a common denominator among them; the process lacks the use of new technologies and a digital experience.


Your assignment will be to help us to improve the complaints process by means of the incorporation of new technologies and digitalization.


  • Process improvements.
  • Create a digital experience for customer’s complaints.
  • Research of new technologies (i.e. chatbot, text mining, process mining, etc.).
  • Implementation of new technology.

Functie eisen

Your profile

  • You are at least an HBO (BSc) graduate.
  • Your study covers Data Analytics, Data Mining and/or Digital Transformation.
  • Entrepreneurial mind: you are open to improvements, innovation, and new opportunities.
  • Problem solver: your analytical skills and creativity are well developed in order to come up with realistic interventions.
  • Team-player: because we share everything, responsibilities, laughs, coffee, ups and downs, and of course success.
  • Technology savviness: a big pre.


Are you looking for an enriching internship to develop yourself? Do you want to work in one of the best work environments of The Netherlands? Then we invite you to come here and make history in our department, to leave your mark forged with hard work, commitment, and camaraderie.

At ABN AMRO, you are offered the opportunity to develop yourself into the much needed talent the world is waiting for! You will be working with the best professionals in business and also with the latest technologies, in a creative, flexible, and cooperative environment. We offer you the possibility to stand out and make a difference.

The world of banking is changing rapidly, and ABN AMRO Bank is changing with it. Therefore, we invest in Artificial Intelligence, Blockchain, Internet of Things, Big Data Analytics, Robotics, VR, apps & APIs, Risk as a Service, IT security, new business models and much more. Banking is not only about storing and transferring your money anymore, we go beyond banking. Together with our 6000 IT professionals, let’s change the world of banking!

You don’t believe it? We invite you to experience it for yourself.



Reinventing the world of banking together

The world of banking has never been as challenging as now! It’s time to join forces and make banking faster, easier and smarter. Technology is rapidly evolving and the power of innovation is evident nearly everywhere within ABN AMRO. Blockchain, Internet of Things, Artificial Intelligence, Design Thinking, Cybersecurity, Chatbots and the Circular Economy are impacting the financial system and we need your talents to future-proof our bank. Join ABN AMRO and Innovate with us!

We want to build a future-proof bank

To achieve our strategic ambition of becoming a future-proof bank, we have two priorities:

  1. Offer our people a great employee experience in a purpose-led and value-driven culture.
  1. Design an organisational structure, processes and IT systems that make our work easier and help us turn our strategy into a success.

Your working environment

Whatever your interests or background, we will challenge you to use your creativity and drive for innovation to have an impact on our future. We offer a working environment where we strive for entrepreneurship and where you have the freedom to pave your own path, both on a professional and personal level. We want you to feel responsible for your own work, because you care!

It’s up to you, what’s your future at the bank?

You’ve finished your degree and want to hit the ground running, then check out our Talent Programmes and graduate positions. Are you still studying but keen to put theory into practice? Join ABN as an intern!

Hoe te solliciteren

Show us your interest in becoming a valuable member of our team by clicking to the" Apply" button! And don’t forget; a well thought-out and structured resume and motivation letter can make you stand out of the crowd!

How to do it?

  • Put only assignment relevant items in your resume and letter.
  • In your letter present yourself briefly and then tell us WHY are you interested in both this assignment in particular, and working at ABN AMRO in general. Subsequently, explain HOW you will be adding value to our team by highlighting your relevant skills and experience.
  • Lastly, always include your availability period (e.g., from February 2019 to July 2019) and the objective of your internship (e.g., graduation, thesis research, work experience).

We are looking forward to get to know you, good luck!

Any doubts, questions, or compliments for us? Just sent us an email to:



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